Information Disclaimer: Not Your Loan Servicer (Read More)

**We are not affiliated with any mortgage servicer, the investor/beneficiary of your mortgage note, the mortgage insurer (if applicable) or any government agency. We are a homeowner advocacy group with more than a decade of helping homeowners and professionals with mortgage assistance negotiations. The information found on this page is for educational and convenience purposes only. The information found on this page should be considered as opinion and not fact based on our experience with lenders over 10+ years. Consult your mortgage servicer directly or a professional before using any of the information found on this site. If you are seeking an intermediary to assist you in getting help with your mortgage you may contact us at 888-934-3444 or via email at [email protected] for further review for a no fee, no obligation, consultation. If required you may be referred to a local professional or legal counsel for additional assistance with your mortgage. Please read through our Disclaimer page for additional details. We do not represent in any way any financial institution named on this page. If you feel that any of this information has become outdated or is incorrect please contact us immediately.**

Nationstar Mortgage (Mr. Cooper) Loan Modification

Get Help With Your Nationstar Loan Modification

Talk To A Specialist Who Knows How To Deal With A Mr. Cooper Mortgage.

Get Help With Your Nationstar Loan Modification

Talk To A Specialist Who Knows How To Deal With A Mr. Cooper Mortgage.
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Nationstar Mortgage Modification Process

The Nationstar Mortgage (Mr. Cooper) Modification follows the typical workout option protocol:

  1. Phone Interview This Triggers The Workout Loan Modificaiton Application Process
  2. Submit A Complete Package Complete The Nationstar Mortgage Request for Mortgage Assistance (RMA) Package of Paperwork; Provide supporting documents.
  3. Mr. Cooper’s Broker’s Price Opinion A Property Valuation is Completed (If, Applicable) – Often this may also be done via an automated valuation model (AVM)
  4. Negotiations Terms of The Modification Review Are Processed, Negotiated and Sent To Underwriting
  5. Modification Response Servicer Provides A Response

Sadly the process is never this easy which is why we, Absolute Consultant Group (ACG), are here to support homeowners through the process. Going around in cicles is typical with the Nationstar Loan Modification Process. The submission of the package and supporting documents repeatedly is also, frustratingly, typical as well.  Getting transfered around the company from department to department having you run around from Mr Cooper’s Mortgage Loan Modifiation Department (Loss Mitigation) to Nationstar’s Customer Service Department is also quite normal. Submitting the wrong information on your application, getting denied, and not being able to figure out what happened is why coming to our staff can help you avoid a lot of heartache. Our staff is available to review your paperwork and to help you step with the best foot forward. Call us at 888-934-3444.

Mr. Cooper’s Home Mortgage Loan Modification Timeline

Companies such as Nationstar Mortgage has a lot of moving parts. Mr. Cooper Mortgage’s  Loan Modifcation timelines vary often on things that are straight forward but not always. Here are a few of the reasons this question has such sticky answers.

  • For one, Nationstar, doing business as Mr. Cooper, is simply a loan servicer. They are representing debt on someone else behalf. This limits all decision making. As a mortgage note servicer they have to abide by their Pooling and Servicing Agreement (PSA). They have an agreement with each and every investor. In some cases they may be delegated to make decisions on behalf of the investor they are servicing the loan for and in other cases they are not delegated (non-delegated) which means they have to request permission from the investor before being able to make any arrangements. Investors like Fannie Mae (FNMA) and Freddie Mac (FHLMC) often take the decision making authority into their own hands. In a heavily regulated business the more hands involved in each review the longer it takes leaving Nationstar Mortgage with their hands tied.
  • Another issue, affecting the modification timeline is priority. Priority is often governed by when the application was first submitted but it may also be governed by other pressure. This business is a first come first service until you ask if, “Does my Nationstar’s (Mr. Cooper) Loan have a sale date?” If you have a pending auction date it is likely they will attempt to review you sooner. You have to keep in mind though that servicers, such as Nationstar Mortgage, have homes on the auction block every day. Even a week from today is not worked as quickly as you might want because of foreclosures going to sale happen so often and in such a large volume. Remember this business is a first come first serve but it is also influenced by foreclosure status and proximity to the sale date.
  • Lastly, not all mortgage workouts were created equal. There are a large number of programs each with its different terms for how they would modify your loan. Typically, if the first modification type doesn’t work they will review you for the next one, and so on, until they find a mortgage solution that works. Departments due to this “waterfall” process are often very specialized so many times different representatives handle different parts of the review. An example of this is how Loan modification negotiators review only loan mods while short sale negotiators only review short pays (discounted payoffs).

Nationstar’s Home Mortgage Loan Modification Timeline Conclusion: While it would be nice to give our clients  a specific turn around time for their modification to be review the timelines will vary greatly from customer to customer. Whether the decision can be made by the servicer themselves or if they have to send it  out for the investors approval, whether you fit the first plan you are reviewed for or the 11th plan, along with factors outside the bank including but not limited to how fast they are able to get their property values back from valuation companies, how fast documents are received legibly on their end and much much more all effect how long it will take for your Mr. Cooper’s Mortgage Loan Modifiication to be reviewed.

If Your Nationstar Mortgage Has Been Denied. It May Not Be Too Late


Dealing With An Nationstar Mortgage Loan Modification Decline

Often dealing with an Nationstars Home Loan Modification Decline may be confusing. Understanding the details of all the plans and how that conflicts with your information is key. Here at ACG we have dozens of points we review in order to understand why your Nationstar Mortgage loan modification was rejected. Have us review your declined modifcation for free by calling us at 888-934-3444.

Additional Mr. Cooper’s Mortgage Contact Information

Nationstar Customers

Nationstar (Mr. Cooper) Mortgage Complaints


Nationstar Home Mortgage Loan Modification Reviews

 Nationstar Loan Modification Complaints

Narionstar is a large company and the rules are literally changing every day. There are a lot of departments and even more hands in the pot of each case that making it through the system can be a real drag. It doesn’t have to be though and that’s where we come in. Give us a call and see how we can help you with your loan modification. Call 888-934-3444.

Mr. Cooper 1 Star Reviews

Nationstar 1 Star Review:

Once Nationstar became the servicer, they have done nothing but deny all requests even when we were able to show that we qualified. It has been their goal to foreclose on our home since day one. Now we are facing eviction and they basically stole our home from us.

Jenifer, Danville, CA

Nationstar 1 Star Review:

A couple of months ago I apply for a loan modification through Nationstar Mortgage. Everyone in their customer service department have been pleasant. But the company’s policies and red tape make it close to impossible for a modification.

Scotty, Metairie, LA

Don't Be A 1 Star Review


Don't Be A 1 Star Review


Seterus 1 Star Review:

Nationstar now won’t approve my loan modification. Let’s not mention that I have never spoken with my so-called loan specialist Chaunte ** who is supposed to be handling my case. Every time I call I talk with a different rep. I feel like this place is more of a call center than a mortgage lender. I am at the point where I just gave up. Dealing with them is very frustrating.

Marieta, Clearwater, FL

1 Star Situations Happen Every Day


ACG 5 Star Reviews

ACG 5 Star Review:

Tried modifying my mortgage loan on my own, twice actually, but no luck. Until I called ACG. [I] got my loan mod approved and all is well.

Michael, Woodland Hills, CA

ACG 5 Star Review:

We were struggling trying to get assistance in keeping our home for over a year when I was introduced to ACG Today both my homes are modified and our family has a chance for a fresh start.

Patricia, Porter Ranch, CA

ACG 5 Star Review:

I have worked with [the] team personally and professionally referring them many clients over the past few years. If you need help with a loan modification, short sale, or want to avoid foreclosure I highly suggest you use Absolute Consultant Group!

Daniel, Santa Clarita, CA

You Can't Chance Being A 1 Star Review.

ACG Specialist Here To Help Your Narionstar Mortgage.

You Know You Can't Chance Being A 1 Star Review.

ACG Specialist Here To Help Your Nationstar Home Mortgage.

Nationstar Home Loan Modification Mortgage News

Mr. Cooper (NationStar) Mortgage Foreclosure Process

**We are not affiliated with any mortgage servicer, the investor/beneficiary of your mortgage note, the mortgage insurer (if applicable) or any government agency. The information found on this page is for educational and convenience purposes only. The information...

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