Information Disclaimer: Not Your Loan Servicer (Read More)

**We are not affiliated with any mortgage servicer, the investor/beneficiary of your mortgage note, the mortgage insurer (if applicable) or any government agency. We are a homeowner advocacy group with more than a decade of helping homeowners and professionals with mortgage assistance negotiations. The information found on this page is for educational and convenience purposes only. The information found on this page should be considered as opinion and not fact based on our experience with lenders over 10+ years. Consult your mortgage servicer directly or a professional before using any of the information found on this site. If you are seeking an intermediary to assist you in getting help with your mortgage you may contact us at 888-934-3444 or via email at [email protected] for further review for a no fee, no obligation, consultation. If required you may be referred to a local professional or legal counsel for additional assistance with your mortgage. Please read through our Disclaimer page for additional details. We do not represent in any way any financial institution named on this page. If you feel that any of this information has become outdated or is incorrect please contact us immediately.**

RoundPoint Mortgage Short Sale

RoundPoint Short Sale Decline

RoundPoint Short Sale Denied?

RoundPoint Short Sale

RoundPoint Short Sale Process

RoundPoint Mortgage Short Sale Negotiators. We're On Top.

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RoundPoint Mortgage Short Sale Process

Sometimes your investor will require of you to submit application for RoundPoint Loan Modification but once you have been denied the process is simple:

  1. To initiate the RoundPoint short sale process our agent will place a call to RoundPoint and speak to their counselor to start the short sale process.
  2. RoundPoint Request for Mortgage Assistance form will have to be submitted.
  3. A broker’s price opinion will have to be scheduled and completed (Certain Investors Require Two Interior Inspections)
  4. Negotiate Numbers For Purchase Price And Closing Costs With RoundPoint Mortgage About Short Sale Fees And Costs To Be Paid Out Of The Seller’s Proceeds.
  5. Lender (RoundPoint) Provides A Response To Short Sale Offer Made.

The short sale process with RoundPoint Mortgage is never easy. When applying for mortgage assistance it feels like there is always something that comes up. Repeating the same steps over and over again is typical while dealing with short sale negotiators. It’s part of the process to know that we will have to run around from department to department at RoundPoint Mortgage. The Loan Modifiation Department maybe needs to close it out, or the short sale department doesn’t have someone assigned to RoundPoint Mortgage Customers Service Department; Above all you need to know better when they are sending you in the wrong direction. Often clients come to us after submitting the wrong information on their application, getting denied, and not being able to figure out what happened. We can help you review any declines.

RoundPoint Mortgage Short Sale Timeline


Dealing with what effects a RoundPoint Short Sale timeline and knowing that they vary on some very basic and other not so basic elements can really help with the process. These are just a few of the hoops we jump through when dealing with a short sale.


  • For one, RoundPoint Mortgage functions only as a servicer of mortgage notes. RoundPoint Short Sale Application is generally only a piece of what governs RoundPoint’s mortgage servicing as they have to abide by the PSA or Pooling and Servicing Agreement that sets the rules for each and every loan; This contract is directly between servicer and investor. RoundPoint is not always allowed to make all the decisions themselve. for decisions that they are not allowed to make themselves they have to get aproval from the investor. Some investors such as Fannie Mae (FNMA) and Freddie Mac (FHLMC) have pulled almost all decision making authority from many servicers. The more layers of burueacracy you’re going to deal with the longer it’s going to take.
  • Additionally, The thing which effects your RoundPoint short sale timeline is whether or not you have a sale date.  When it comes to stopping a sale date so RoundPoint short sale can be completed, RoundPoint Mortgage can be tough to deal with. Your chances of getting bumped up improve if you can get a value completed. As a loan servicer they have homes being sold at auction every day. Sale dates even for the coming week are not worked with ugency you would expect. As a first come first serve business model it can also be influenced by foreclosure status and proximity to the upcoming sale date (if applicable).
  • Finally, not all negotiators were created equat; This goes for both sides. Often miscomunication is the number one reason while a short sale fails. People become very specialized in this niche of representing homeowners (borrowers) infront of RoundPoint in these financial application processes to find mortgage assistance. Often you will be put though the multiple levels of management including approval from an investor as mentioned above depending on what their total losses are.


RoundPoint Short Sale Timeline Conclusion: Your RoundPoint Short Sale Timeline will vary based on many different factors. Decisions can be made in house will clearly be quicker than those that have to be sent out for appoval., what the value comes back at from the appraisal completed by RoundPoint’s Short Sale Department compared to what the offer is that is being made to them, how fast RoundPoint Loss Mitigation department received the RoundPoint’s Short Sale Application documents are received (readable) and other factors will come together to effect how long it will take for your RoundPoint Short Sale to be Approved.

If Your RoundPoint Short Sale Was Denied There May Still Be Options.


How To Fix A RoundPoint Short Sale Decline?

Often dealing with RoundPoint Mortgage and how they deal with short sale buyers offers being declined may be confusing. Often they will not be clear not only as to why but if there is anything that can be done to fix it.  Here at ACG we review dozens of points in order to understand why your RoundPoint short sale offer was rejected. Have us review your declined short sale for free by calling us at 888-934-3444.

RoundPoint Mortgage Reviews

RoundPoint Mortgage Servicing Complaints

Often we have gotten on the phone with a RoundPoint Loan for one of our Customers where we are given the run arround. They can be very difficult to work with and making matters worse is their rude agents on the phone. When dealing with a Loan Servicing where the people on the phone make you feel like they don’t care getting a straight story can be difficult with your RoundPoint Mortgage.

Due to space constraints we are not able to include the complete review(s). The name of each reviewer links to where the reviews maybe located. For the complete review click the links.

RoundPoint 1 Star Review:


Not happy with with this servicer at all. They dropped the ball with some of my paperwork (no apologies from anyone) and their site is often inaccessible. Trying to reach a customer service rep has been impossible. Customer service is not a priority….either is getting paid evidently.

Julie F., Granite Bay, CA

RoundPoint 1 Star Review:


We flooded and roundpoint did everything they could to hang onto our insurance money after 3 months of runaround on the phone finally contacted the state mortgage and loan department to get it resolved. One of the worst experiences in my life have never felt so manipulated, abused and lied to. Never ever once followed through on what they say the would do be it sending checks or calling me back. Truly the worst customer experience of my life.

Scott, Houston, TX

Don't Be A 1 Star Review


Don't Be A 1 Star Review


RoundPoint 1 Star Review:

The absolute worst!!  They claim they are there to help, no they are not.  I have been trying to work on an assistance application with them for months.  Every time I call I get someone different who has a different answer, and it’s always wrong!  I even sent to them copies of emails that they sent to me very important information that I was going by, it was ignored. Return phone calls are ignored, return e-mails are ignored, etc. They have delayed this application for months because of their incompetence, now it may be too late for us to save our house.  We have worked in good faith, sent everything requested.  On 1/31/18 I was told they had received the last piece of documentation, but should call back the next day to see if there was anything else.  I did that and was told that the signatures on 2 documents had expired, that very day!!!  Sounds pretty fishy, perhaps illegal?  They are sabotaging this application making it IMPOSSIBLE to be successful.  Wish I could give them a minus rat

Kathy B, Saratoga Springs, NY

1 Star Situations Happen Every Day


ACG 5 Star Review:

Tried modifying my mortgage loan on my own, twice actually, but no luck. Until I called ACG. [I] got my loan mod approved and all is well.

Michael, Woodland Hills, CA

ACG 5 Star Review:

We were struggling trying to get assistance in keeping our home for over a year when I was introduced to ACG Today both my homes are modified and our family has a chance for a fresh start.

Patricia, Porter Ranch, CA

ACG 5 Star Review:

I have worked with [the] team personally and professionally referring them many clients over the past few years. If you need help with a loan modification, short sale, or want to avoid foreclosure I highly suggest you use Absolute Consultant Group!

Daniel, Santa Clarita, CA

You Know You can't Chance Being A 1 Star Review.

ACG Specialist Here To Help Your RoundPoint Mortgage.

You Know You can't Chance Being A 1 Star Review.

ACG Specialist Here To Help Your RoundPoint Mortgage.

RoundPoint Mortgage Short Sale News

RoundPoint Mortgage Foreclosure Process

**We are not affiliated with any mortgage servicer, the investor/beneficiary of your mortgage note, the mortgage insurer (if applicable) or any government agency. The information found on this page is for educational and convenience purposes only. The information...

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RoundPoint Mortgage Deed In Lieu Of Foreclosure

**We are not affiliated with any mortgage servicer, the investor/beneficiary of your mortgage note, the mortgage insurer (if applicable) or any government agency. The information found on this page is for educational and convenience purposes only. The information...

read more