Information Disclaimer: Not Your Loan Servicer (Read More)

**We are not affiliated with any mortgage servicer, the investor/beneficiary of your mortgage note, the mortgage insurer (if applicable) or any government agency. We are a homeowner advocacy group with more than a decade of helping homeowners and professionals with mortgage assistance negotiations. The information found on this page is for educational and convenience purposes only. The information found on this page should be considered as opinion and not fact based on our experience with lenders over 10+ years. Consult your mortgage servicer directly or a professional before using any of the information found on this site. If you are seeking an intermediary to assist you in getting help with your mortgage you may contact us at 888-934-3444 or via email at [email protected] for further review for a no fee, no obligation, consultation. If required you may be referred to a local professional or legal counsel for additional assistance with your mortgage. Please read through our Disclaimer page for additional details. We do not represent in any way any financial institution named on this page. If you feel that any of this information has become outdated or is incorrect please contact us immediately.**

Shellpoint Mortgage Servicing Short Sale

Shellpoint Mortgage Short Sale Negotiators. We're On Top.

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Shellpoint Mortgage Short Sale Process

Some investors have a requirement that you will first have to apply for Shellpoint Mortgage Loan Modification but once you have been declined for it the process becomes pretty simple:

  1. To initiate the short sale process our representative will have to place a call to the Shellpoint Mortgage and talk to their councellor.
  2. You fill be required to completely fill the Shellpoint Request for Mortgage Assistance form and submit it with supporting documents and finances.
  3. Property valuation will have to be scheduled and completed by Broker’s price opinion (Certain Investors Require Two Interior Inspections)
  4. Negotiation of terms with Shellpoint About Short Sale Fees And Costs To Be Paid Out Of The Seller’s Proceeds.
  5. Lender Provides A Response To Short Sale Offer Made.

The short sale process with Shellpoint Mortgage is never easy and anyone who has been through the process will know this. A lot of problems will have to be faced. Its very typical that you will have to repeat the same steps again and again. You should know that we will have to run around from department to department during the Shellpoint Mortgage short sale process. The Loan Modification Department maybe needs to close it out, or the short sale department doesn’t have someone assigned to Shellpoint Customers Service Department; Above all you need to know better when they are sending you in the wrong direction. Often clients come to us after submitting the wrong information on their application, getting denied, and not being able to figure out what happened. We can help you review any declines.

Shellpoint Mortgage Short Sale Timeline

It can be really helpful to the process if you know what effects the Shellpoint Mortgage Short sale timeline. These are just a few of the hoops we jump through when dealing with a short sale.

  • For one, Shellpoint Mortgage is just a mortgage note service providing company. Shellpoint Mortgage Short Sale Application is generally only a piece of what governs Shellpoint’s mortgage servicing as they have to bide by the PSA or Pooling and Servicing Agreement that sets the rules for each and every loan; This contract is directly between servicer and investor. Shellpoint Mortgage is not allowed to make all the decisions themselves. The investor only authorises the company to take the decisions themselve in some of the cases only so for the decision that they are not authorised to make they will have to get permission from the investor. Some investors such as Fannie Mae (FNMA) and Freddie Mac (FHLMC) have pulled almost all decision making authority from many servicers. The more layers of burueacracy you’re going to deal with the longer it’s going to take.
  • Additionally, The fact that if your Shellpoint loan has a sale date also effects the timeline of the short sale process. Shellpoint can be a lot difficult to deal with when it comes to stopping of foreclosure process so Shellpoint short sale can be completed. Your chances of getting bumped up in the process can improve if you can get a value completed. As a loan servicer they have homes being sold at auction every day. Sale dates even for the coming week are not worked with ugency you would expect. As a first come first serve business model it can also be influenced by foreclosure status and proximity to the upcoming sale date (if applicable).
  • Finally, not all negotiators were created equal; This goes for both sides. Often miscomunication is the number one reason while a short sale fails. People become very specialized in this niche of representing homeowners (borrowers) infront of Shellpoint Mortgage in these financial application processes to find mortgage assistance. Often you will be put though the multiple levels of management including approval from an investor as mentioned above depending on what their total losses are.

Shellpoint Short Sale Timeline Conclusion: Your Shellpoint Short Sale Timeline will vary based on many different factors. Decisions can be made in house will clearly be quicker than those that have to be sent out for appoval., what the value comes back at from the appraisal completed by Shellpoint’s Short Sale Department compared to what the offer is that is being made to them, how fast Shellpoint’s Loss Mitigation department received the Shellpoint’s Short Sale Application documents are received (readble) and other factors will come together to effect how long it will take for your Shellpoint Short Sale to be Approved.

If Your Shellpoint Short Sale Was Denied There May Still Be Options.


How To Fix A Shellpoint Short Sale Decline?

Often dealing with Shellpoint Mortgage and how they deal with short sale buyers offers being declined may be confusing. Often they will not be clear not only as to why but if there is anything that can be done to fix it.  Here at ACG we review dozens of points in order to understand why your Shellpoint short sale offer was rejected. Have us review your declined short sale for free by calling us at 888-934-3444.

Shellpoint Loan Servicing Contact Information

Shellpoint Mortgage Customers

Shellpoint Complaints and Reviews

Shellpoint Mortgage Reviews

Shellpoint Mortgage Complaints

Often we have gotten on the phone with a Shellpoint Loan for one of our Customers where we are given the run arround. They can be very difficult to work with and making matters worse is their rude agents on the phone. When dealing with a Loan Servicing where the people on the phone make you feel like they don’t care getting a straight story can be difficult with your Shellpoint Mortgage.

Shellpoint 1 Star Review:

We somehow ended up with this fraudulent collection agency when Penn Financial turned over our mortgage to them. They withdrew over $700 from our escrow to pay city property taxes and my city never received the payment.  To complicate matters, our house was built on the existing plot of my neighbor’s home, and the city has not yet split our plot into two properties. Shellpoint did not do this research and came up with a figure on their own. They sent us a letter finally admitting their mistake but after 90 days, they have still not returned the $700 to our escrow. Our closing attorney and original mortgage lender has been trying to settle this on our behalf but the dopes at Shellpoint are not responding. My husband and I have excellent credit scores, live in a desirable community and have high income with steady jobs for the past 30 years. I filed a complaint with the Consumer Financial Protection Bureau CFPD, and Shellpoint Compliance called me the next day and we resolved the issue over the phone. Waiting for documentation.

Lisa, Lexington, MA

Shellpoint 1 Star Review:

I have never left such a bad review before for anything but for this company I can only say STAY AWAY PLEASE.  Do yourself a favor   If you have to get a mortgage loan slit your throat before you ever sign with this company .  They do not care about anyone or anything but there money    That is no compassion for the customer and no customer service   The knowledge of there help is horrible. The pass you from one customer service person to another   They make everything hard and frustrating. When we had the hurricane in Florida and we were called a natural disaster area they had no idea and did not care about you not having electric or not being able to work.  There was no 3 month extension allowance. All they wanted to know is when they are getting their money or there will be a foreclosure started to take your house .   No one in their offices knew how to do anything but to tell you to hold on when you call for a question   Please do yourself a favor.    DON’T DO BUSINESS WITH THIS COMPANY !!!!!!!  If I did not have to I would not even leave one star …..

Brian Jay, Pompano Beach, FL

Don't Be A 1 Star Review


Don't Be A 1 Star Review


Shellpoint 1 Star Review:

Honestly , if there was an option to enter ZERO I would.  Horrific customer service in general.  You can never speak to anyone that provides accurate information or even get through. As i type this, I am waiting 14 minutes already to speak to someone.  If you ever need to escalate a call, they flat our refuse and tell you they will “email a supervisor” and they will call you back.  Never happens.

Sally, Canadensis, PA

1 Star Situations Happen Every Day


ACG 5 Star Review:

Tried modifying my mortgage loan on my own, twice actually, but no luck. Until I called ACG. [I] got my loan mod approved and all is well.

Michael, Woodland Hills, CA

ACG 5 Star Review:

We were struggling trying to get assistance in keeping our home for over a year when I was introduced to ACG Today both my homes are modified and our family has a chance for a fresh start.

Patricia, Porter Ranch, CA

ACG 5 Star Review:

I have worked with [the] team personally and professionally referring them many clients over the past few years. If you need help with a loan modification, short sale, or want to avoid foreclosure I highly suggest you use Absolute Consultant Group!

Daniel, Santa Clarita, CA

You Know You can't Chance Being A 1 Star Review.

ACG Specialist Here To Help Your Shellpoint Mortgage.

You Know You can't Chance Being A 1 Star Review.

ACG Specialist Here To Help Your Shellpoint Mortgage.

Shellpoint Mortgage Short Sale News

Shellpoint Mortgage Foreclosure Process

**We are not affiliated with any mortgage servicer, the investor/beneficiary of your mortgage note, the mortgage insurer (if applicable) or any government agency. The information found on this page is for educational and convenience purposes only. The information...

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Shellpoint Mortgage Deed In Lieu Of Foreclosure

**We are not affiliated with any mortgage servicer, the investor/beneficiary of your mortgage note, the mortgage insurer (if applicable) or any government agency. The information found on this page is for educational and convenience purposes only. The information...

read more